Refund Policy
Last Updated: January 1, 2023
At ConnectedCommonsZone, we take pride in the quality of our handcrafted pizzas and customer satisfaction is our top priority. Our refund policy is designed to ensure a fair and transparent process for all our customers. Should you need to request a refund, the following policy outlines how to do so:
Cancellation and Refunds
If you wish to cancel your pizza order, please do so within 10 minutes of placing the order by contacting us at +44 20 7946 0958. If the cancellation is successful and the order has not been prepared, we will issue a full refund to your original payment method. If the order is already being prepared or is out for delivery, we cannot accept a cancellation request.
Quality Guarantee
If you are not satisfied with the quality of the pizza you received, please contact us within 2 hours of receiving your order. We require photographic evidence and a brief description of the issue to process your request. Upon verification, we will either resend a new pizza at no extra cost or offer a refund for the specific item in question.
Incorrect Orders
If you receive an order that is incorrect, please notify us immediately upon discovery. We will endeavor to rectify the mistake by sending the correct items as soon as possible, or alternatively, issue a refund for the incorrectly delivered items.
Refund Timing
Refund requests are processed promptly upon confirmation of the issue. Please note that it may take 5-10 business days for the refund to appear on your bank statement, depending on your financial institution's policies.
Non-refundable Items
Please note that delivery charges and gift cards are non-refundable. Additionally, any items from our menu categorized as extras or beverages (such as soft drinks and lemonades) are also considered final sales unless they are incorrect or damaged upon delivery.
How to Request a Refund
To request a refund, contact our customer service team at +44 20 7946 0958 or visit our website at connectedcommonszone.sbs and fill out the contact form. Please include your order number, contact information, and a detailed reason for the refund request.
Amendments to Refund Policy
ConnectedCommonsZone reserves the right to update or change this Refund Policy at any time. The latest version will always be published on our website at connectedcommonszone.sbs. We encourage customers to review the policy regularly to stay informed of any changes.
Contact Us
If you have questions or concerns regarding our Refund Policy, please reach out to us at +44 20 7946 0958 or through our website. Our team is ready to assist you.
Thank you for choosing ConnectedCommonsZone, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We value your business and look forward to serving you the best pizzas in town!